Refund Policy
Cancellation Policy
At Érice by Zentrya One, we accept order cancellations only if the request is made before the product has been shipped or processed for delivery. If your order is successfully cancelled within this time, a full refund will be issued through the original payment method. Once the product has been shipped or is in the dispatch process, cancellations can no longer be accepted.
Return Policy (If applicable)
We offer returns on eligible products within 14 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging. A valid proof of purchase or receipt is required to process any return request. Please do not return products directly to the manufacturer. Customers are responsible for ensuring proper return arrangements through our support team. Shipping costs are generally non-refundable, and customers may be responsible for return shipping unless otherwise stated. No restocking fees will be charged for eligible returns.
Refund Policy
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request. If approved, your refund will be processed promptly and credited to your original payment method within a reasonable number of business days, depending on your bank or payment provider’s processing time.
Late or Missing Refunds (If Applicable)
If you have not yet received your refund, we recommend first checking your bank account or payment method again. You may then contact your credit card company or payment provider, as processing times can vary. If the refund is still not reflected, please contact your bank, as additional processing time may be required. If you have completed all these steps and still have not received your refund, kindly contact us at info@zentryaone.net
Return Support & Contact
For any return-related inquiries, assistance, or to obtain the correct return address, please contact our customer support team:
Email: info@zentryaone.net
Phone: +94 72 255 4443
Our team is committed to ensuring a smooth and transparent return experience for all customers.
Brand Assurance Note
At Érice by Zentrya One, we value trust, quality, and customer satisfaction. Every policy is designed to ensure a seamless shopping experience, reflecting our commitment to elegance, fairness, and transparency.